Remote Jobs

Customer Success Manager


Pay$60000.00 - $70000.00 / year
LocationClearwater/Florida
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: d8f1cd53-b197-4523-9454-8a65b4a35487
      Employer Industry: Software as a Service (SaaS)

      Why consider this job opportunity:
      - Salary up to $70,000 per year
      - Opportunity for performance-based bonuses
      - Fully remote work flexibility
      - Chance to build strong relationships with clients and influence their success
      - Collaborative environment that encourages feedback and communication
      - Opportunity for growth and advancement within a rapidly expanding company

      What to Expect (Job Responsibilities):
      - Develop a deep understanding of key account needs and serve as a trusted advisor
      - Conduct quarterly business reviews with clients to demonstrate ROI and product value
      - Identify upsell opportunities and drive feature adoption for over 200 accounts
      - Collaborate with sales teams to uncover and grow opportunities within the territory
      - Address challenging customer requests and manage issue escalations as needed

      What is Required (Qualifications):
      - Minimum of 3 years of experience in customer success or account management within SaaS
      - Proficiency in CRM software such as Salesforce, Zoho CRM, or MS Dynamics
      - Strong negotiation and presentation skills with a proven track record of account growth
      - Excellent verbal and written communication abilities
      - Ability to organize workload and meet deadlines in a fast-paced environment

      How to Stand Out (Preferred Qualifications):
      - Experience in conducting business reviews and analyzing customer metrics
      - Familiarity with product management processes and collaborating with engineering teams
      - Ability to travel up to 5% of the time if necessary
      - Solid understanding of Microsoft Office Suite

      #SaaS #CustomerSuccess #RemoteWork #CareerGrowth #ClientRelations

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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