• Job Description

  Req#: 26-0456
  Employer Industry: Technology Solutions Provider
  
  Why consider this job opportunity:
  - Salary up to $85,000 annually
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package including health, dental, vision care, and wellness programs
  - Flexible paid time off, including parental leave and sick leave
  - Engage in meaningful work with U.S. Federal clients, driving impactful outcomes
  - Collaborative and supportive work environment with a focus on innovation and continuous improvement
  
  What to Expect (Job Responsibilities):
  - Serve as the primary post-sales point of contact for assigned federal customers, building trusted advisor relationships across all levels
  - Own the end-to-end customer success process for Enterprise Agreements and Subscription customers from onboarding through renewal
  - Develop and maintain Customer Success Plans and Experience Roadmaps aligned with customer priorities and success metrics
  - Lead customer health checks, onboarding sessions, and outcome-based Business Reviews to ensure adoption and value realization
  - Monitor customer health indicators and proactively identify risks and opportunities for expansion
  
  What is Required (Qualifications):
  - Direct experience supporting and engaging customers with large-scale, recurring technology or software agreements
  - 3+ years of experience in Customer Success, Account Management, Sales, Project Management, Operations, IT, or related roles
  - 2+ years of experience supporting U.S. Federal customers or operating within the federal market ecosystem
  - Strong analytical skills with the ability to interpret data and translate insights into action
  - Undergraduate Degree in a related field or equivalent work experience is required
  
  How to Stand Out (Preferred Qualifications):
  - Proven understanding of Enterprise Agreements and subscription-based business models, with Cisco experience preferred
  - Strong executive presence with the ability to communicate value and influence outcomes
  - Entrepreneurial mindset with a focus on improvement and innovation
  - Demonstrated ability to operate effectively in ambiguity and drive clarity through structure
  - Comfortable working in evolving programs with clear direction and defined escalation paths
  
  #TechnologySolutions #CustomerSuccess #FederalClients #CareerGrowth #InnovativeCulture
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Explore on-demand technology labs, thought leadership and a portfolio of services designed to help IT and the business undergo digital transformation.

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