• Job Description

  Req#: 26-0536
  Employer Industry: Technology Solutions Provider
  
  Why consider this job opportunity:
  - Salary up to $85,000 annually
  - Opportunity for career advancement within a rapidly growing Customer Experience team
  - Comprehensive benefits package including Health, Dental, Vision Care, and 401k Plan with Company Matching
  - Paid Time Off, including parental and military leave, to support work-life balance
  - Collaborative work environment focused on innovation and employee empowerment
  - 20% nationwide travel may be required, offering opportunities for diverse experiences
  
  What to Expect (Job Responsibilities):
  - Own and guide the post-signature customer experience for clients with recurring software and subscription agreements
  - Drive measurable customer outcomes and strengthen long-term relationships
  - Align WWT capabilities to customer business priorities and proactively guide value realization and renewal
  - Partner cross-functionally with Sales, Delivery, Operations, Finance, Marketing, and OEM partners to enhance customer experience
  - Engage with customers to anticipate needs and risks, ensuring proactive and effective problem-solving
  
  What is Required (Qualifications):
  - Direct experience supporting customers with large-scale, recurring technology or software agreements
  - 3+ years of experience in Customer Success, Account Management, Sales, Project Management, Operations, IT, or related roles
  - Strong executive presence with the ability to communicate value and influence outcomes
  - Undergraduate Degree in a related field or equivalent work experience
  - Proven project, process, or program management skills
  
  How to Stand Out (Preferred Qualifications):
  - Proven understanding of Enterprise Agreements and subscription-based business models
  - Strong analytical skills with the ability to interpret data and translate insights into action
  - Experience engaging stakeholders across all levels of an organization, including executive leadership
  - Entrepreneurial mindset with a focus on improvement and innovation
  - Comfortable working in evolving programs with clear direction and defined escalation paths
  
  #TechnologySolutions #CustomerExperience #CareerOpportunity #CompetitivePay #InnovationDriven
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Explore on-demand technology labs, thought leadership and a portfolio of services designed to help IT and the business undergo digital transformation.

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