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Customer Success Manager (CSM) - Bay Area
PayCompetitive
LocationSan Francisco/California
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 109086-JOB
Employer Industry: Enterprise Software
Why Consider this Job Opportunity:
- Salary up to $200,000
- Opportunity for career advancement and growth within the organization
- Comprehensive health plans and well-being programs
- Financial protection for you and your family
- Global and localized benefits plans
- Commitment to creating a culture of belonging and happiness for employees
What to Expect (Job Responsibilities):
- Empower enterprise customers to optimize digital experiences and achieve business objectives
- Act as a business consultant with deep technical expertise to build success plans
- Drive adoption, increase product stickiness, improve customer satisfaction
- Develop cross-functional and executive level customer relationships
- Identify upsell and cross-sell opportunities within assigned client accounts
What is Required (Qualifications):
- 10+ years of relevant work experience in a customer-facing role managing enterprise customers
- Bachelor's degree from an accredited college or university, or relevant experience
- Strong growth mindset and desire to learn and improve
- Ability to travel between 25-50% of the time
- Demonstrated technical acumen and genuine curiosity
How to Stand Out (Preferred Qualifications):
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients
- Extensive experience building, managing, and delivering formal executive business reviews
- Accountable for overall customer health and risk management
- Ability to translate highly technical issues to a non-technical audience
- Candidates local to clients are strongly preferred
#EnterpriseSoftware #CustomerSuccess #CareerOpportunity #CompetitivePay #BenefitsPackage
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