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Customer Success Manager, Ecommerce
This job is now closed
Job Description
- Req#: 5765430003
Employer Industry: Ecommerce Solutions
Why consider this job opportunity:
- Highly competitive pay, benefits, and early stage stock options
- Opportunity for career advancement and growth within the organization
- Work from home benefits including flex WFH hours and home office set-up reimbursement
- Monthly cell phone, internet, and gym/fitness reimbursement
- Comprehensive health, dental, vision, and life insurance benefits
- Unlimited PTO
What to Expect (Job Responsibilities):
- Work with customers to understand their ecommerce needs and help them achieve their business goals
- Be an expert on the CommerceIQ platform and apply best practice strategies to drive customer success
- Assist with onboarding, training, and deployment of best practices for customers
- Take ownership of customer service requests and ensure quick, satisfactory resolutions
- Collaborate with internal teams to shape new features and enhance the product
What is Required (Qualifications):
- Bachelor's degree in Business, Marketing, Communication, Economics, or related field
- 5+ total years of professional work experience
- 3+ years experience in the ecommerce industry
- Experience with vendor/category businesses at Amazon
- Strong written and verbal communication skills
- An analytical approach to problem-solving and advanced Excel skills
How to Stand Out (Preferred Qualifications):
- Experience working with omni-channel platforms such as Walmart, Instacart, etc.
- Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)
- Track record of retaining and renewing Enterprise customers in the SaaS space
#EcommerceSolutions #CustomerSuccess #RemoteWork #CareerGrowth #CompetitivePay
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