• Job Description

  Req#: 5704690004
  Employer Industry: Financial Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Join a certified Great Place to Work with an impressive 98% employee satisfaction rate
  - Work with a leading AI customer service solution for banks and credit unions
  - Contribute to high-impact projects that enhance customer experience and operational efficiency
  - Competitive compensation package
  - Engage with a dynamic team and contribute to innovative solutions in the banking sector
  
  What to Expect (Job Responsibilities):
  - Act as a trusted advisor to client leadership, guiding them on maximizing the value of the platform
  - Translate platform capabilities into improvements for customer experience and operations
  - Establish relationships with key stakeholders across various departments within client organizations
  - Oversee adoption, governance, and ongoing optimization of the platform for clients
  - Develop and lead Executive Business Reviews to demonstrate ROI and improvements in banking KPIs
  
  What is Required (Qualifications):
  - 4+ years of professional experience in a Bank or Credit Union, with a focus on Operations, Digital Channels, Member Experience, or Product/Project Management
  - Deep knowledge of financial institution operational and regulatory challenges
  - Experience in project management and technology solution implementation within a financial institution
  - Proven ability to collaborate across various internal business units to drive large-scale projects
  - Bachelor's degree required; MBA preferred
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with digital banking platforms or contact center software (AI, chatbots, omnichannel solutions)
  - Track record of problem-solving and finding practical solutions for business challenges within your organization
  - Experience acting as a technology owner or vendor manager for crucial technology
  
  #FinancialTechnology #CustomerSuccess #CareerOpportunity #AI #BankingInnovation
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Glia creates digital-first moments that transform how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.

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