Employer Industry: IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay and comprehensive benefits through one of the largest national carriers
- Paid Time Off (PTO) that increases with tenure and generous rollover
- Flexible hybrid work model with the option to work remotely based on business needs
- Annual allocation of $3,000 in Professional Development funds for skill enhancement
- 11 company-paid holidays and 401(k) with immediate contribution

What to Expect (Job Responsibilities):
- Develop and execute strategies to enhance user satisfaction and platform adoption across data engineering and AI/ML governance
- Serve as the primary point of contact for stakeholder engagement, fostering relationships, and ensuring alignment with mission objectives
- Monitor platform usage, identify opportunities for optimization, and drive initiatives to improve performance and efficiency
- Act as a liaison between users and technical teams to resolve issues and prioritize requests
- Advocate for best practices and innovative solutions to maximize the value of platform investments

What is Required (Qualifications):
- Must be a U.S. Citizen
- At least 7 years of experience in customer engagement management, data analysis, product management, project management, or customer service
- Proven track record in stakeholder management and relationship building
- Strong understanding of data engineering, AI/ML governance, and model development processes
- Excellent communication and presentation skills tailored for diverse audiences

How to Stand Out (Preferred Qualifications):
- Working knowledge of data governance platforms and cloud-based analytics solutions
- Hands-on experience with modern BI tools for data visualization and insight generation
- One or more relevant certifications such as Agile/Scrum Certification or Project Management Professional (PMP)

#ITServices #CustomerSuccess #CareerOpportunity #ProfessionalDevelopment #HybridWork

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