FourKites
Senior Customer Success Manager
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Job Description
- Req#: 7026394
Employer Industry: Supply Chain Technology
Why consider this job opportunity:
- Competitive compensation with stock options
- Bonus and incentive compensation as well as an employee stock option program
- Comprehensive medical, dental, and vision benefits starting on the first day of employment
- Generous PTO including 20 days, 5 global recharge days, and 2 volunteer days
- Opportunities for ongoing learning and development
- Supportive and inclusive work culture that celebrates diversity
What to Expect (Job Responsibilities):
- Manage overall relationships with assigned customers to increase adoption, drive usage, and ensure retention and satisfaction
- Establish trusted advisor relationships with customers to drive continued value from products and services
- Develop and nurture customers for advocacy and facilitate quarterly Executive Business Reviews
- Identify and develop upsell opportunities while advocating for customer needs across departments
- Manage account escalations and connect customer priorities internally
What is Required (Qualifications):
- At least 8 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company
- Experience in the supply chain industry preferred
- Strong multitasking and prioritization skills
- Demonstrated ability to work cross-functionally in a fast-paced environment
- Willingness to travel 10% or more of the time
How to Stand Out (Preferred Qualifications):
- Bilingual proficiency is a plus
- Proven track record of developing strong customer relationships and driving customer satisfaction
#SupplyChainTechnology #CustomerSuccess #CareerOpportunity #CompetitiveCompensation #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
#1 in global supply chain visibility solutions! FourKites' real-time visibility platform is trusted by the world’s most recognized brands.
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