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Customer Success Manager
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Job Description
- Req#: JR111620
Employer Industry: Software Solutions for Service Industries
Why consider this job opportunity:
- Salary range between $58,400 - $78,100 USD
- Annual bonus and equity included in the total compensation package
- Comprehensive onboarding program and leadership training available
- Flexible time off and ample learning and development opportunities
- Company-paid medical, dental, and vision benefits with dependent coverage
- Support for parental leave, fertility services, and financial planning tools
What to Expect (Job Responsibilities):
- Serve as the primary Customer Success Manager for approximately 70+ accounts, acting as the main point of contact
- Build and maintain long-term relationships with customers, managing challenging situations effectively
- Guide customers to maximize business value through the ServiceTitan platform and demonstrate ROI
- Engage proactively with customers to understand their needs and address any issues
- Utilize data to track customer success metrics and design targeted engagement campaigns
What is Required (Qualifications):
- Minimum of 2+ years in customer-facing roles, customer success/account management, or sales experience
- Strong written and verbal communication skills
- Proven ability to manage multiple projects with strong attention to detail
- Self-starter with a customer-focused approach and empathetic mindset
- Ability to work effectively in a remote setting
How to Stand Out (Preferred Qualifications):
- Experience in project management and sales
- Knowledge of data or business performance analytics
- Familiarity with operational use of SalesForce, Gainsight, and Tableau
- Proficiency in ServiceTitan workflows and best practices
#SoftwareSolutions #CustomerSuccess #CareerGrowth #HealthBenefits #RemoteWork
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