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Customer Success Manager (Healthcare IT- HCIT)
5 days agoWhat's your preference?
Job Description
- Req#: 6549EECD59
Employer Industry: Digital Health & Telemedicine
Why consider this job opportunity:
- Competitive salary
- Great benefits package including medical, dental, vision, HSA & FSA plans
- 401(k) retirement plan
- Generous PTO plan, plus 12 paid national holidays
- Excellent opportunity for professional growth
- Fun, collaborative environment dedicated to redefining the future of telemedicine
What to Expect (Job Responsibilities):
- Manage the customer's lifecycle journey, acting as a partner and trusted advisor
- Define and optimize customer journey to facilitate customer ROI attainment
- Engage with customers to drive software adoption and demonstrate new products
- Actively manage customer health to keep customers engaged and adopting new features
- Provide quarterly account status reports and action plans for identified customers
What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience required; MBA preferred
- 3+ years of experience as a Customer Success Manager, Account Manager, Business Development Manager, or similar role
- Experience managing renewal conversations within a SaaS application lifecycle
- Strong problem-solving and analytical skills to evolve business and product strategy
- Ability to travel 10% of the time within the U.S.
How to Stand Out (Preferred Qualifications):
- Experience in business strategy consultation, advising at the Executive level of growth-focused organizations
- Strong financial acumen and business sense
- Quick learner with the ability to navigate technology with ease
#DigitalHealth #CustomerSuccess #Telemedicine #CareerOpportunity #ProfessionalGrowth
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