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Customer Success Manager - IC2 (CUSSUC - Customer Success)
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Job Description
- Req#: 50211
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $79,400
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Flexible Spending Accounts and Health Savings Accounts available
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Opportunities for professional development, including tuition reimbursement
- Supportive and inclusive company culture that values diversity
What to Expect (Job Responsibilities):
- Cultivate and nurture strong relationships with customers, serving as their trusted advisor
- Collaborate with customers to maximize the adoption and utilization of PowerSchool products
- Develop and implement tailored Success Plans for strategic customers
- Conduct regular Executive Business Reviews (EBRs) to assess relationship health and identify improvement opportunities
- Act as a customer advocate within the organization, providing insights for product and service enhancement
What is Required (Qualifications):
- 5 years' prior experience in a Customer Success, Account Management, or technical support role
- Bachelor's degree or equivalent experience
- Attention to detail and a strong bias for action
- Strategic thinking with the ability to align solutions to customer goals
- Proficiency in Office 365
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce
- Understanding of K-12 education systems and technology
- Experience in Software-as-a-Service (SaaS)
- Associate's degree or equivalent work experience
#EducationalTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #InclusiveWorkplaceAbout the company
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