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Customer Success Manager II, Clinical Solutions (Remote)
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Job Description
- Req#: R96381
Employer Industry: Healthcare Information and Analytics
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health benefits, including medical, dental, and vision coverage
- 401(k) retirement plan with matching contributions
- Wellness initiatives and Employee Assistance Programs to support work-life balance
- Up to two days of paid leave for volunteering or participation in Employee Resource Groups
- Supportive and collaborative work environment focused on customer success
What to Expect (Job Responsibilities):
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Act as the primary post-sales contact, guiding customers through their engagement and growth journey
- Collaborate cross-functionally to ensure customer needs are understood and addressed
- Support account growth by identifying strategic opportunities and informing renewal planning
- Monitor account health, identify risks or opportunities, and support proactive engagement strategies
What is Required (Qualifications):
- Background in Nursing, Health Administration, Informatics, or a related field
- 3-5 years of experience at a SaaS company
- High-level understanding of subscription-based business models and the customer lifecycle
- Experience with customer engagement, adoption strategies, and relationship management
- Proficiency in CRM, Customer Success platforms, Microsoft Office Suite, and other relevant customer management tools
How to Stand Out (Preferred Qualifications):
- Knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
- Skilled in analyzing data, identifying trends, and translating insights into action
- Excellent virtual and in-person facilitation, presentation, and influence skills
- Fluency in English; proficiency in Arabic, Spanish, or Portuguese a plus
- Strong organizational skills and effective problem-solving abilities
#HealthcareAnalytics #CustomerSuccess #CareerOpportunity #WorkLifeBalance #HealthBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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