• Job Description

  Req#: uqrzHN856roI
  Customer Success Manager (LATAM, Remote)
  
  About Whippy
  
  Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
  
  Read this before applying.
  
  MUST have either a STEM degree (Engineering, Computer Science, Mathematics, or similar) OR proven experience working directly with APIs, webhooks, integrations, or automation workflows in a SaaS environment. If you do not meet this requirement, you will not be considered for this role regardless of your customer success experience. This is non-negotiable.
  
  About This Role
  
  This is not a traditional CSM role. At Whippy, Customer Success Managers own their accounts end to end. You run daily Zoom calls, onboard new customers, troubleshoot issues, guide customers on best practices, and own a portfolio of assigned accounts from day one.
  
  You will work alongside a Deployment Engineer on every technical account. Your job is to own the relationship, the scheduling, and the account management. The Deployment Engineer handles deep technical implementation. You are not expected to write code, but you must be technically curious, comfortable in technical conversations, and able to hold your own when customers ask questions about integrations, webhooks, and how the product works.
  
  If you are purely reactive, if your default is to escalate everything, or if you have never worked with a technical SaaS product, this role is not for you.
  
  What You Will Do
  
  • Own a portfolio of assigned customer accounts end to end
  • Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins
  • Help customers configure and use the Whippy platform correctly
  • Troubleshoot issues and coordinate with the Deployment Engineer when needed
  • Guide customers on best practices, AI agent setup, campaign logic, and workflow design
  • Proactively monitor customer usage and reach out before customers tell you something is wrong
  • Identify expansion opportunities and surface them to the team
  
  
  What We Are Looking For
  
  • STEM degree OR proven SaaS CSM experience with direct API, webhook, or integration exposure
  • Strong English communication, written and spoken, clear and confident on Zoom daily
  • Real customer-facing experience running onboarding, implementation, or success calls
  • Proactive instinct, you notice things before customers do and you act without being asked
  • Ownership mindset, you guide customers rather than just accommodating them
  • Comfort troubleshooting technical issues before escalating
  
  
  Location
  
  Open to candidates anywhere in Latin America. Candidates based in Buenos Aires, Argentina are strongly preferred as we have a WeWork office in Vicente Lopez and are building toward an in-person team culture. EST hours required. Full English fluency required.
  
  Compensation
  
  Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

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