Vanta
Customer Success Manager, Commercial, Central Region
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Job Description
- Req#: e000aabe-5e12-4322-a4c8-1aab93db98f5
Employer Industry: Cybersecurity and Compliance Solutions
Why consider this job opportunity:
- Industry-competitive compensation
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental leave for all new parents
- Flexible work hours and location with an open PTO policy
- Health and wellness stipends along with 401(k) matching
- Opportunity to work with a talented team and make a significant impact in a fast-growing startup
What to Expect (Job Responsibilities):
- Lead post-sales activities for upmarket customers, including onboarding, implementation, and product expertise
- Manage a book of business of approximately 50 customers, ranging from 401 to 2000 employees
- Collaborate with Account Managers to drive renewals and expansion opportunities
- Act as the customer advocate within the organization and influence product strategy
- Provide technical guidance to customers on achieving compliance using Vanta’s platform
What is Required (Qualifications):
- Minimum of 4 years of experience in Customer Success at a SaaS company
- Proven ability to build strong relationships with C-level executives
- Experience in account management and relationship building through various means, including business reviews and health checks
- Strong communication skills and critical thinking ability
- Track record of customer retention and the ability to understand technical software
How to Stand Out (Preferred Qualifications):
- Experience in the security or compliance industry
- Proven problem-solving skills and enthusiasm for startup environments
- Ability to adapt to shifting priorities and maintain a customer-centric approach
#Cybersecurity #CustomerSuccess #SaaS #RemoteWork #CareerGrowth
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