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Customer Success Manager
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Job Description
- Req#: 8065
Employer Industry: Automotive Technology Solutions
Why consider this job opportunity:
- Base salary of $70,000 with total compensation earning potential of up to $100,000
- Fully remote work opportunity, providing flexibility in your work environment
- Chance to build strong, trust-based relationships with customers, enhancing customer satisfaction
- Opportunity for career advancement and personal growth within a supportive team
- Involvement in driving renewals and expansions, contributing to the company's success
What to Expect (Job Responsibilities):
- Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
- Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction
- Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
- Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
- Partner with sales, product, and marketing teams to address customer needs and improve the overall experience
What is Required (Qualifications):
- Strong communication and relationship-building skills
- Proven problem-solving abilities and customer empathy
- Experience managing a dedicated book of business or similar customer-facing roles
- Proficiency in using CRM tools to track customer interactions and progress
- Ability to work full-time from 8:00 am to 5:00 pm CST
How to Stand Out (Preferred Qualifications):
- Previous experience in customer success or account management
- Familiarity with the automotive technology industry
- Strong analytical skills to monitor customer health metrics
- Experience collaborating with cross-functional teams, including sales and marketing
- A track record of driving customer renewals and expansions
#AutomotiveTechnology #CustomerSuccess #RemoteWork #CareerGrowth #RelationshipManagement
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