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Customer Success Manager (Minnesota)
This job is now closed
Job Description
- Req#: 5824455004
Employer Industry: Digital Operations Management
Why consider this job opportunity:
- Salary up to $87,000 USD
- Opportunity for bonus, commission, equity, and comprehensive benefits package
- Flexible work arrangements with a hybrid model
- Generous paid vacation time, holidays, and sick leave
- Paid parental leave and volunteer time off
- Recognition as a Great Place to Work-certified™ employer
What to Expect (Job Responsibilities):
- Manage Gross Retention Rate (GRR) by improving customer health and engagement
- Build and maintain long-term relationships with customers at both technical and executive levels
- Lead adoption and value realization efforts post-sale, ensuring successful onboarding
- Monitor customer health metrics and proactively identify and mitigate retention risks
- Collaborate with Renewal Managers to facilitate the renewal process and identify expansion opportunities
What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, or related roles in SaaS or enterprise software
- Proven track record in managing customer retention and health metrics
- Experience conducting Quarterly Business Reviews (QBRs) and creating strategic success plans
- Strong understanding of customer lifecycle management and value realization
- Bachelor's degree in Business, Technology, or a related field or equivalent experience
How to Stand Out (Preferred Qualifications):
- Experience driving the adoption of complex SaaS or cloud-based solutions
- Familiarity with account expansion processes and collaboration with cross-functional teams
- Background in the tech or enterprise software industry
- Strong analytical and problem-solving skills with a proactive mindset
- Excellent customer advocacy and communication abilities
#DigitalOperations #CustomerSuccess #SaaS #CareerOpportunity #FlexibleWork
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