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Job Description
- Req#: 7306799
Employer Industry: Government Technology Solutions
Why consider this job opportunity:
- Salary up to $100,000
- Opportunity for annual commissions based on performance
- Generous benefits package including flexible time off, comprehensive health plans, and 401(k) with company match
- Collaborative and supportive work environment focused on customer success
- Chance to make a significant impact on government agencies and community engagement
- Opportunity for career advancement within a dynamic and fast-paced industry
What to Expect (Job Responsibilities):
- Develop and execute comprehensive customer health plans that align with strategic goals
- Conduct regular assessments of customer health and proactively address potential issues
- Lead business reviews with key stakeholders to ensure alignment and satisfaction
- Collaborate closely with sales, services, and product teams to optimize customer experience
- Advocate for customer needs within the organization and drive product adoption
What is Required (Qualifications):
- Bachelor’s degree in a relevant field or equivalent work experience
- 3+ years of experience in SaaS customer success, account management, or a related field
- Expertise in data analytics with strong Excel skills and a data analysis mindset
- 2+ years of experience utilizing Gainsight for account health and planning
- Proven ability to develop and execute customer success strategies
How to Stand Out (Preferred Qualifications):
- Experience in Gov Tech Customer Success
- Presentation Advantage Certification
- Knowledge of the employer's Civic Platform and its applications
- Familiarity with customer results and success strategies
- Gainsight CSM Certification
#GovernmentTechnology #CustomerSuccess #SaaS #CareerOpportunity #CompetitivePay #BenefitsPackage
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services sho...
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