• Job Description

  Req#: o9pnzfwe
  Employer Industry: Education Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on customer success and satisfaction
  - Work remotely anywhere within the United Kingdom
  - Engage with a diverse and inclusive workforce committed to belonging
  
  What to Expect (Job Responsibilities):
  - Develop strong relationships with customers to ensure their success and achievement of business goals
  - Implement account engagement and execution plans to meet business objectives and maintain positive customer sentiment
  - Address customer inquiries regarding the full range of products and services offered by the employer
  - Proactively manage customer partnerships, monitoring health, identifying risks, and escalating issues as necessary
  - Facilitate customer engagement in online communities and events to enhance networking and learning opportunities
  
  What is Required (Qualifications):
  - Bachelor’s degree or equivalent
  - Minimum of 5 years of related experience in Customer Service, Customer Success, and/or Education Technology within the higher education sector
  - Strong customer-service orientation with excellent oral and written communication skills
  - Proven ability to manage large/high-value accounts and develop relationships across all organizational levels
  - Fluency in written and spoken English, French, and Italian
  
  How to Stand Out (Preferred Qualifications):
  - Advanced problem-solving and critical thinking skills
  - Highly organized and proactive communicator driven by a desire to help customers succeed
  - Ability to thrive in a results-oriented, collaborative environment
  
  #EducationTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Blackboard Inc. is an American educational technology company with corporate headquarters in Reston, VA.

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