CDK Global

Customer Success Manager


Pay$75000.00 / year
LocationMyrtle Point/Oregon
Employment typeFull-Time
  • Job Description

      Req#: JR8460
      Employer Industry: Automotive Software Solutions

      Why consider this job opportunity:
      - Salary range of $75,000 to $81,500
      - Opportunity for annual performance bonuses and comprehensive benefits
      - Medical, dental, and vision benefits provided
      - Paid Time Off (PTO) and a 401K matching program
      - Opportunity for career advancement with a focus on client satisfaction and success
      - Flexible work environment with significant travel (up to 75%)

      What to Expect (Job Responsibilities):
      - Serve as the primary contact for assigned dealerships, ensuring client satisfaction and success
      - Assist clients in defining their strategy around the employer's solutions and maximize product utilization
      - Identify and nurture additional revenue opportunities in partnership with the sales team
      - Prepare client-specific reports and presentations to drive growth within the client’s organization
      - Maintain relationships with dealership management and assess risk factors to ensure continued success

      What is Required (Qualifications):
      - Minimum 4 years of experience in client services, marketing, or sales, preferably in B2B or account management
      - Strong communication skills, both oral and written, with the ability to influence at all levels
      - Knowledge of automotive industry operations and familiarity with the employer's applications
      - Proven ability to handle high-stress interactions and de-escalate situations with empathy
      - Valid Driver’s License and ability to travel up to 75%

      How to Stand Out (Preferred Qualifications):
      - 3+ years of retail automotive experience
      - Familiarity with the employer's organizational structure, solutions, and service models
      - Experience with SaaS platforms and customer experience (CX) tools
      - Some knowledge of dealership workflows and operations
      - Bachelor’s degree preferred

      #AutomotiveSoftware #CustomerSuccess #SalesOpportunities #CareerGrowth #TravelRequired

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      CDK Global Inc. is an American multinational corporation based in Hoffman Estates, Illinois, providing data and technology to the automotive, heavy truck, recreation, and heavy equipment industries.

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