Domino Data Lab
Senior Customer Success Manager
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Job Description
- Req#: 7365539
Employer Industry: Software Development for Data Science and AI Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic startup environment
- Work remotely, providing flexibility in your work-life balance
- Engage with high-profile clients like Johnson & Johnson, GSK, and the US Navy
- Collaborative and innovative company culture that values diverse perspectives
- Chance to utilize and expand your expertise in AI and machine learning products
What to Expect (Job Responsibilities):
- Serve as the main point of contact for clients, ensuring their needs and expectations are met
- Drive customer engagement and adoption of Domino Cloud among existing customers
- Collaborate with teams to automate customer success initiatives and enhance the client experience
- Identify upsell opportunities and secure renewals while maintaining a high level of customer satisfaction
- Report and communicate business risks, developing resolution strategies when needed
What is Required (Qualifications):
- Minimum of 3 years in a client-facing role, such as Customer Success Manager, Account Manager, or Project Manager
- Experience in a SaaS/AI environment preferred
- Technical aptitude to understand and communicate Domino's product offerings
- Proven track record of exceeding performance goals
- Proficiency in Salesforce (SFDC) and other CRM tools
How to Stand Out (Preferred Qualifications):
- Familiarity with relevant market products such as Cloudera, Databricks, Sagemaker, Google, SAS, or other ML/Analytics Solutions
- Experience managing multiple accounts effectively
- Strong communication skills with a high level of comfort speaking with executives at enterprise companies
- Demonstrated ability to work in a fast-paced, collaborative environment
- A growth mindset with a desire to continuously improve and learn
#SoftwareDevelopment #CustomerSuccess #AI #RemoteWork #CareerGrowth #DiversityInTech
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Domino is the data science platform where models can be developed and delivered within an open technology platform with the tools, infrastructure, and languages you need.
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