EasyLlama
Scaled Customer Success Manager (Pooled Accounts)
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Job Description
- Req#: 9e9d3116-1376-47c8-b796-85c0c4239d53
Employer Industry: HR Compliance Training
Why consider this job opportunity:
- Salary up to $114,000
- Flexible, fully remote work environment
- 4 weeks of paid time off, promoting work-life balance
- Competitive employer-sponsored health insurance plans
- 401(k) plan with company matching to secure your financial future
- Opportunities for professional development reimbursements to enhance your skills
What to Expect (Job Responsibilities):
- Manage the full lifecycle for existing customers within the employer’s Mid Market customer base, ensuring proper onboarding and support
- Analyze customer data to identify trends and develop actionable strategies for improving customer satisfaction and engagement
- Build and maintain strong relationships within each account to mitigate risks of downsizing and churn
- Collaborate with cross-functional teams to develop Go To Market (GTM) strategies and outbound campaigns
- Advocate for customer needs within the organization to ensure exceptional customer experiences
What is Required (Qualifications):
- 3 to 5+ years of full lifecycle customer success management experience in a SaaS business
- Proven ability to build retention and expansion strategies for customer accounts
- Strong communication and presentation skills, both spoken and written
- Excellent organizational skills and ability to leverage various tools for driving growth
- Solid understanding of organizational adoption and purchasing practices
How to Stand Out (Preferred Qualifications):
- Experience in eLearning or HR Tech is a bonus
- Proven track record of exceeding retention and bookings targets
#HRCompliance #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
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