• Job Description

  Req#: a18c83bd-3f77-46b6-97f6-5ecb2264964b
  Employer Industry: Media & Entertainment
  
  Why consider this job opportunity:
  - Opportunity for a competitive salary with unlimited paid time off
  - Best-in-class health and dental benefits
  - Hybrid work environment offering a balance of in-office and remote work
  - Fitness and wellness stipend to support a healthy lifestyle
  - Chance to drive customer success and impact customer experiences within a dynamic organization
  
  What to Expect (Job Responsibilities):
  - Lead onboarding for new customers, providing guidance and training for successful platform and service utilization
  - Drive retention and growth by identifying upsell, cross-sell, and renewal opportunities aligned with customer goals
  - Monitor customer health through usage data and feedback, taking action to ensure measurable outcomes
  - Champion the customer voice by gathering insights to inform product improvements and enhance the customer journey
  - Collaborate cross-functionally with sales, marketing, and operations teams to address customer challenges
  
  What is Required (Qualifications):
  - 10+ years of experience in customer success or full lifecycle account management within the media & entertainment industry or a technical environment
  - Proven ability to develop and maintain strong, long-term relationships with customers
  - Experience in creating and executing customized success plans for enterprise customers
  - Strong written and verbal communication skills, with the ability to communicate complex ideas clearly
  - Critical thinking skills to solve complex issues and identify root causes
  
  How to Stand Out (Preferred Qualifications):
  - Experience in post-production
  - Interaction and interfacing with channel partners and customers of channel partners
  
  #MediaAndEntertainment #CustomerSuccess #CareerOpportunity #HybridWork #UnlimitedPTO
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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