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Customer Success Manager (New York City Metro Area)
4 days agoWhat's your preference?
Job Description
- Req#: 5556686004
Employer Industry: Technology for Workplace Equity Solutions
Why consider this job opportunity:
- Salary targeted at up to $116,000 per year plus 20% additional variable compensation
- Opportunity for equity participation in the company’s success
- Flexible vacation policy along with paid sick, safe time, compassion leave, and voting leave
- Comprehensive benefits package including medical, dental, and vision coverage, with the employer covering 90% of employee premiums
- Fully remote work model with a requirement to reside in the NY Metro Area
- Supportive onboarding process with clear role progression and growth opportunities
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with high-profile enterprise clients, guiding them towards achieving workplace equity objectives
- Provide expert guidance and mentorship to clients on workplace equity strategies and compliance needs
- Collaborate with cross-functional teams to ensure exceptional client satisfaction throughout the customer journey
- Analyze evolving client needs and contribute to product development to deliver innovative solutions
- Shape the overall customer service strategy, optimizing onboarding and ongoing client engagement
What is Required (Qualifications):
- Minimum of 5 years of experience in Customer Success, specifically with large enterprise Fortune 100 companies
- Proven ability to engage with C-Suite executives and SVP level stakeholders
- Strong communication skills to connect with diverse audiences, including HR/Comp analysts and executives
- Self-starter with the ability to work independently in a collaborative environment
- Located in the NY Metro Area, authorized to work in the United States
How to Stand Out (Preferred Qualifications):
- Experience in workplace equity or compensation analysis
- Familiarity with advanced statistical techniques and analytics methodologies
- Demonstrated ability to drive customer retention and upsell opportunities
- Interest in continuous learning and personal development within the field
- Strong organizational and time management skills
#WorkplaceEquity #CustomerSuccess #TechnologyJobs #RemoteWork #CompensationStrategyAbout the company
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