OpenAsset
Customer Success Manager
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Job Description
- Req#: 161
Employer Industry: Architecture, Construction, and Engineering (AEC)
Why consider this job opportunity:
- Competitive salary
- Comprehensive medical, dental, and vision coverage—100% employer-paid for employees and 50% for dependents
- Generous paid time off policy: 20 days per year plus federal holidays and 5 paid sick days
- Flexibility to work from home
- Opportunities for career growth and development within the organization
- Inclusive workplace culture that values diversity and employee contributions
What to Expect (Job Responsibilities):
- Serve as the primary strategic contact for new clients, guiding them through onboarding and early adoption
- Establish onboarding goals, milestones, and timelines to drive fast and predictable Time to Value (TTV)
- Facilitate onboarding check-ins, track progress, and maintain communication with all stakeholders
- Provide product guidance and best practices tailored to AEC use cases to enhance client adoption
- Transition clients to long-term success rhythms while monitoring health indicators and addressing risks
What is Required (Qualifications):
- Minimum of 4 years in a client-facing role managing multiple complex accounts
- At least 2 years as a Customer Success Manager (CSM) managing the full client lifecycle in B2B SaaS with a technical product
- Strong organizational and time management skills with a proactive mindset
- Experience building relationships and communicating with C-level and executive stakeholders
- Willingness to travel as needed to lead on-site client meetings
How to Stand Out (Preferred Qualifications):
- Familiarity with technologies such as Catalyst, Salesforce, Gong, Mixpanel, Intercom, Zendesk, Slack, and G-Suite
- Experience in onboarding processes specifically for technical products in the AEC industry
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
OpenAsset is digital asset management software built for the AEC industry. Save time and money with our DAM. Click to book a demo.
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