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Customer Success Manager


Pay$70500.00 / year
LocationNew York/New York
Employment typeFull-Time

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  • Job Description

      Req#: 40D6A36DD9
      Employer Industry: Home Design and Installation

      Why consider this job opportunity:
      - Base salary of $70,500
      - 20 days of PTO, increasing up to 25 days on your anniversary
      - 11 paid holidays
      - 4% 401(k) match
      - Health insurance coverage
      - Fully remote position with a preference for candidates near retail showrooms

      What to Expect (Job Responsibilities):
      - Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
      - Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
      - Respond promptly to client inquiries via phone, email, and chat
      - Coordinate final delivery and installation logistics with clients and partners
      - Troubleshoot order issues and assist with installation-related questions

      What is Required (Qualifications):
      - Experience in a client-facing role (in person or remote)
      - Exceptional organizational skills and a sharp eye for detail
      - Excellent written and verbal communication skills
      - Ability to manage multiple tasks independently in a fast-paced environment
      - Prior experience in cabinetry, construction, architecture, or design

      How to Stand Out (Preferred Qualifications):
      - College degree or equivalent experience

      #HomeDesign #CustomerSuccess #RemoteWork #CareerOpportunity #ClientSupport

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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