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Customer Success Manager
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Job Description
- Req#: 40D6A36DD9
Employer Industry: Home Design and Installation
Why consider this job opportunity:
- Base salary of $70,500
- 20 days of PTO, increasing up to 25 days on your anniversary
- 11 paid holidays
- 4% 401(k) match
- Health insurance coverage
- Fully remote position with a preference for candidates near retail showrooms
What to Expect (Job Responsibilities):
- Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
- Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
- Respond promptly to client inquiries via phone, email, and chat
- Coordinate final delivery and installation logistics with clients and partners
- Troubleshoot order issues and assist with installation-related questions
What is Required (Qualifications):
- Experience in a client-facing role (in person or remote)
- Exceptional organizational skills and a sharp eye for detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks independently in a fast-paced environment
- Prior experience in cabinetry, construction, architecture, or design
How to Stand Out (Preferred Qualifications):
- College degree or equivalent experience
#HomeDesign #CustomerSuccess #RemoteWork #CareerOpportunity #ClientSupport
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