• Job Description

  Req#: fk0pkiz
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Engage directly with community and health industry partners, making a positive impact on public health initiatives
  - Competitive salary and benefits package
  - Participate in in-person customer engagement events, such as Health Fairs and conferences
  - Work in a dynamic environment with the flexibility of a hybrid work model
  - Collaborate with C-suite executives and key stakeholders to drive customer success
  
  What to Expect (Job Responsibilities):
  - Provide essential support to corporate strategic initiatives related to participant-based projects
  - Build and cultivate strong, trusted relationships with customers, serving as their primary contact
  - Lead seamless onboarding processes for new customers and identify upsell opportunities among existing customers
  - Monitor customer satisfaction, product usage, and engagement metrics while proactively identifying and mitigating risks
  - Maintain detailed documentation in CRM systems and create reports to track performance
  
  What is Required (Qualifications):
  - Bachelor's Degree in Healthcare Administration, Business, or a related field
  - Minimum of four (4+) years of experience in a customer success, account management, relationship management, or business development role, preferably in a healthcare or health IT environment
  - Strong understanding of healthcare organizations, operations, terminology, and technical concepts
  - Excellent verbal and written communication skills to effectively convey information to customers
  - Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Salesforce
  
  How to Stand Out (Preferred Qualifications):
  - Experience supporting large health systems, payers, or provider networks
  - Comfortable presenting to senior leadership, including C-suite executives
  - Strong analytical and problem-solving abilities to address challenges and provide effective solutions
  - Experience working with EHRs, clinical portals, or health data systems
  - Ability to travel to local/nationwide conferences as required
  
  #HealthcareServices #CustomerSuccess #CareerOpportunity #ProfessionalGrowth #HybridWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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