• Job Description

  Req#: 208
  Employer Industry: Process Automation and Software Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Fully remote position, offering flexibility in work location
  - Work in a dynamic and fast-paced environment with a leading company in process automation
  - Engage directly with customers, enhancing their overall experience and satisfaction
  - Competitive salary and benefits package
  
  What to Expect (Job Responsibilities):
  - Manage the customer support relationship to ensure overall satisfaction with the employer's products
  - Develop success plans for customers outlining critical success factors and potential issues
  - Prioritize and drive resolution on escalated customer issues
  - Maintain communication with customers regarding ticket progress and procedural changes
  - Collaborate with Product/R&D teams to identify and address issues impacting customer satisfaction
  
  What is Required (Qualifications):
  - 2-4 years in a customer-facing services role, including issue resolution and escalation management
  - Bachelor's degree required; business or technical degree preferred
  - Experience in the software industry is a plus
  - Functional domain expertise with Technical Support
  - Excellent verbal and written communication skills, with the ability to lead meetings and host webinars
  
  How to Stand Out (Preferred Qualifications):
  - Proven ability to collaborate and build strong relationships with customers at various levels
  - Experience engaging across corporate functions, including Professional Services and Product Management
  - Strong organizational and time management skills
  - Ability to adapt quickly to change while ensuring a high-quality customer experience
  
  #ProcessAutomation #CustomerSuccess #RemoteWork #CareerGrowth #SoftwareSolutions
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  WorkFusion is a leading vendor of Intelligent Automation solutions combining AI, RPA & machine learning capabilities for business process automation.

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