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Job Description
- Req#: 606870
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity to work with a leading healthcare technology company trusted by over 10,000 healthcare organizations globally
- Chance to make a significant impact on patient care and safety through innovative solutions
- Collaborative work environment with a team of over 2,000 professionals dedicated to improving healthcare
- Flexibility to work remotely from the UK and Ireland
- Opportunity for career advancement within a rapidly growing organization
- Competitive salary and comprehensive benefits package
What to Expect (Job Responsibilities):
- Build and maintain trusted, long-term relationships with NHS clients to ensure satisfaction and retention
- Support onboarding and guide clients through a smooth transition from implementation to customer success
- Drive adoption of solutions by communicating product updates, sharing best practices, and promoting thought leadership events
- Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks
- Partner across Sales, Product, Support, and Services to align on customer needs and outcomes
What is Required (Qualifications):
- Experience in Customer Success, Sales, or Account Management
- Experience working with or for the NHS, with a solid understanding of its operations
- Strong ability to analyze data and translate insights into actionable strategies
- Ability to support stakeholders through process or platform transitions
- Collaborative and professional work style with effective client management skills
How to Stand Out (Preferred Qualifications):
- Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores
- Genuine interest in improving healthcare outcomes through technology
#HealthcareTechnology #CustomerSuccess #NHS #RemoteWork #CareerGrowthAbout the company
The application is widely used by staff including clinicians in more than 80% of the British National Health Service to report clinical incidents Staff are trained in using Datix as part of an NHS trust's mandatory and statutory training The system can...
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