Tekion
Customer Success Manager (Onboarding)
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Job Description
- Req#: 7650062003
Employer Industry: Automotive Technology
Why consider this job opportunity:
- Salary up to $117,000
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental, and vision coverage
- Unlimited PTO, parental leave, and free snacks and beverages
- Exciting opportunities for career growth and development within a hyper-growth start-up
- Dynamic work environment with a strong sense of community and collaboration
What to Expect (Job Responsibilities):
- Lead the onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager
- Conduct training sessions and success play reviews to embed Tekion workflows into daily operations
- Monitor Live User Sentiment feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues
- Build strong relationships with dealer executives and department managers, providing regular recaps and executive summaries
- Track usage trends and operational KPIs, delivering actionable recommendations to improve adoption
What is Required (Qualifications):
- Minimum of 5 years of experience in automotive dealership or automotive software
- Experience in customer success and/or post-sales delivery and enablement
- Strong technology skills, preferably with Excel, PowerPoint, and AI
- Experience with CRM systems such as Salesforce
- Strong communication (written and verbal) skills to both external and internal audiences
How to Stand Out (Preferred Qualifications):
- Experience with the Tekion ARC platform
- Strong communication and coaching skills
- Analytical mindset for interpreting performance data
- Collaborative and adaptable in a fast-paced environment
- Deep product knowledge and ability to translate technical workflows into business value
#AutomotiveTechnology #CustomerSuccess #CareerGrowth #CompetitiveCompensation #Innovation
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We're the first and fastest Cloud-native Dealer Management Platform (DMS). Reimagine the global automotive retail industry with Tekion.
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