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Customer Success Manager
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Job Description
- Req#: 6541278003
Employer Industry: Shipping and Logistics Software
Why consider this job opportunity:
- Competitive compensation package with a base salary of $110k plus $16k variable for applicants in Washington, D.C.
- Fully paid annual international President's Club trip for employees and a guest
- Flex Time Off policy promoting work-life balance
- Comprehensive health and wellness benefits, including medical, dental, and vision plans
- Opportunities for career advancement and professional growth through education reimbursement
- Inclusive and supportive work environment that values employee input
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with strategic customers to understand their business goals
- Analyze current accounts for efficiency and potential monetization opportunities
- Provide in-person guidance and deliver business reviews at customer shipping locations
- Communicate complex carrier information clearly to customers and assist with escalated issues
- Collaborate with other departments to ensure a seamless customer experience
What is Required (Qualifications):
- Four or more years of account management and/or customer service experience
- Experience with B2B or SaaS software preferred
- High School Diploma or G.E.D
- Ability to travel 3-4 days per week to customer locations within the Philadelphia or D.C. Metro area
- Knowledge of shipping industry best practices and current trends
How to Stand Out (Preferred Qualifications):
- Experience in call de-escalation
- Familiarity with tools such as Salesforce, JIRA, and Zendesk
- Strong critical thinking skills and ability to analyze complex information
- Previous experience in a customer-facing role within the shipping or logistics sector
#ShippingSoftware #CustomerSuccess #RemoteWork #CareerGrowth #WorkLifeBalanceAbout the company
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