Asana
Customer Success Manager, Portfolio Accounts
This job is now closed
Job Description
- Req#: 7264881
Employer Industry: Collaboration Software
Why consider this job opportunity:
- Salary up to $181,600
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available, depending on state of residence
- Comprehensive benefits package, including mental health support and career coaching
- Recognized as a top workplace with a commitment to diversity and inclusion
- Engage with a collaborative and innovative team focused on positive change
What to Expect (Job Responsibilities):
- Partner with customers in Vertical Markets to drive adoption and retention of the software
- Conduct discovery sessions to understand customer needs and business processes
- Lead design workshops to enhance customer usage of the software
- Co-create strategies with cross-functional teams to optimize engagement and retention
- Act as a liaison between customers and internal teams for issue resolution and feedback
What is Required (Qualifications):
- Minimum 10 years of professional experience, with at least 5 years in a SaaS-based Customer Success or Account Management role
- Strong team player with a customer-centric focus
- Excellent communication skills across various mediums
- Self-motivated with the ability to thrive in a dynamic environment
- Willingness to travel and meet customers on-site up to 25% of the time
How to Stand Out (Preferred Qualifications):
- Demonstrated curiosity about AI tools and emerging technologies
- Experience in leading workshops or training sessions for clients
#CollaborationSoftware #CustomerSuccess #CareerOpportunity #RemoteWork #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Asana is a web and mobile application designed to help teams organize, track, and manage their work.
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