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Customer Success Manager - Public Sector
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Job Description
- Req#: B4.B55
Employer Industry: Utility Data Solutions
Why consider this job opportunity:
- Comprehensive benefits package including competitive compensation and generous health coverage
- 401(k) matching to support your financial future
- Flexible time off and extended parental leave to promote work-life balance
- Opportunity for career advancement in a fast-growing company
- Work in a collaborative and innovative environment focused on solving complex challenges
What to Expect (Job Responsibilities):
- Build and maintain strong, strategic relationships with a dedicated portfolio of customers
- Develop and execute data-driven strategies to enhance customer engagement and product adoption
- Manage the entire lifecycle of accounts from onboarding to renewal, proactively addressing risks
- Serve as the primary point of contact for escalations, ensuring customer satisfaction
- Collaborate with Sales, Product, and Marketing teams to identify expansion opportunities
What is Required (Qualifications):
- Minimum 5 years of experience as a Customer Success Manager, preferably in a Series A/B startup
- Previous experience working with state and local governments, particularly Departments of Transportation
- Proven track record of driving user adoption and identifying growth opportunities
- Strong skills in BI tools and data analysis for actionable insights
- Exceptional communication skills, capable of engaging effectively with all levels, including executives
How to Stand Out (Preferred Qualifications):
- Expertise in project and change management frameworks (PMP or CM certifications preferred)
- Consulting experience prior to entering the tech industry is a plus
#UtilityData #CustomerSuccess #CareerOpportunity #CompetitiveBenefits #Innovation
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