Employer Industry: Digital Health and Pharmacy Benefits

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility, allowing for a better work-life balance
- Collaborative and supportive work environment
- Chance to make a significant impact in the pharmacy benefits industry
- Competitive salary and benefits package

What to Expect (Job Responsibilities):
- Proactively manage and facilitate all client communications, ensuring a seamless experience for client inquiries and deliverables
- Successfully renew and retain clients, demonstrating the value of services
- Lead client engagement activities and establish trusted advisor relationships to enhance client retention and growth
- Utilize data analysis to provide insights that help clients make informed decisions about pharmacy benefits
- Collaborate on product development and process improvements in response to client needs

What is Required (Qualifications):
- Bachelor’s Degree
- 4-5 years of experience in Customer Success Management or equivalent client-facing roles, preferably in Healthcare Consulting
- Demonstrated knowledge of the Pharmacy Benefit Manager (PBM) industry is a plus
- Strong proficiency in Microsoft Office, Teams, and Excel; familiarity with Salesforce or another CRM software
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Proven ability to confidently present to large groups, including C-suite audiences
- Strong client management skills with a focus on relationship building
- Basic project management skills, including developing project plans or action logs
- Ability to strategize and prepare client meeting agendas effectively
- Experience working in a fast-paced, matrixed environment

#DigitalHealth #CustomerSuccess #PharmacyBenefits #RemoteWork #CareerGrowth

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