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Customer Success Manager (SaaS/SMB)
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Job Description
- Req#: NZ7xV3nPXBLf
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $80,000
- Unlimited PTO - We trust you to manage your time
- Comprehensive benefits including Medical, Dental, Vision, and 401(k) with a match
- Opportunity to work remotely, allowing you to live and work where you're most productive
- Be part of a mission-driven team solving real problems for real people
- Join a fast-growing company that is scaling and evolving together
What to Expect (Job Responsibilities):
- Guide new customers through a structured onboarding process
- Deliver training on software, strategy, and marketing best practices
- Manage 35-50 customer relationships from post-launch through renewal
- Monitor platform adoption and proactively address engagement risks
- Identify opportunities for upsell and expansion by aligning customer goals with impactful solutions
What is Required (Qualifications):
- Minimum of 2 years in a Customer Success or Account Management role, preferably in a SaaS environment
- Proven ability to overcome customer concerns and objections while preserving trust
- Track record of driving upsells by identifying customer needs and demonstrating impact
- Excellent communication skills, with the ability to ask great questions and listen well
- Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy
How to Stand Out (Preferred Qualifications):
- Experience in physical therapy or chiropractic practice operations
- Familiarity with Salesforce, Asana, and other customer/project management tools
#HealthTech #CustomerSuccess #RemoteWork #UnlimitedPTO #CareerGrowth
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