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Job Description
- Req#: p4nBregvb3Mq
Employer Industry: Biotechnology
Why consider this job opportunity:
- Competitive compensation, equity, and benefits
- Opportunity for travel to visit key customers and attend conferences
- Join a mission-driven, science-focused company that is scaling globally
- Influence the development of the customer success function from the ground up
- Work alongside brilliant scientists, engineers, and operators in a collaborative environment
What to Expect (Job Responsibilities):
- Manage the customer lifecycle from onboarding through renewal and expansion
- Build trusted relationships with key scientific and institutional stakeholders
- Collaborate with sales, lab operations, and product teams for accurate result delivery
- Monitor account health and usage metrics to drive product adoption and growth
- Capture customer feedback and translate it into actionable insights
What is Required (Qualifications):
- 6-8 years of experience in customer success, account management, or client-facing roles, ideally in life sciences, biotech, or scientific services
- Strong scientific fluency, with experience working with researchers, sequencing labs, or genomics platforms
- Excellent communication skills to convey technical ideas to diverse audiences
- Proven ability to manage multiple accounts and priorities simultaneously
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and customer health platforms
How to Stand Out (Preferred Qualifications):
- Experience in a startup environment, comfortable with fast-paced, evolving settings
- Passion for helping customers achieve their best work
#Biotechnology #CustomerSuccess #CareerOpportunity #CompetitiveCompensation #ScientificExcellence
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