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Customer Success Manager - Sr Manager
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Job Description
- Req#: R29249
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $234,000
- Eligible for the Medtronic Incentive Plan (MIP) for short-term incentives
- Comprehensive benefits package including health, dental, vision insurance, and tuition assistance
- Opportunities for career advancement and growth within a global organization
- Collaborative and innovative work environment focused on improving healthcare access and equity
- Potential for significant impact in customer satisfaction and clinical outcomes
What to Expect (Job Responsibilities):
- Manage relationships with assigned clients, driving adoption of the HealthCast™ Services portfolio and ensuring customer satisfaction
- Define success criteria for deployment and facilitate smooth implementations while engaging with clinicians post-deployment
- Develop customer success plans and conduct regular check-ins to assess client needs and performance metrics
- Act as a strategic advisor to customers, identifying upsell and cross-sell opportunities within the product offerings
- Serve as the primary liaison for technical inquiries and issue resolution between customers and internal teams
What is Required (Qualifications):
- RN or RT in a hospital setting with 5+ years of experience in customer advocacy and engagement within healthcare
- Proven ability to enhance customer satisfaction, adoption, and retention
- Strong public speaking and presentation skills
- High proficiency in MS Office applications and ability to quickly learn new technology platforms
- Willingness to travel up to 60% of the time
How to Stand Out (Preferred Qualifications):
- Advanced degree in a relevant field preferred
- Experience in the enterprise software space
- Previous experience conducting training or workshops for customers
- Familiarity with developing product use-cases and workflows with clients
- Strong problem-solving skills and technical aptitude
#HealthcareTechnology #CustomerSuccess #CareerGrowth #CompetitiveSalary #HealthcareInnovationAbout the company
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