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Senior Customer Success Manager, Strategic
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Job Description
- Req#: JR112010
Employer Industry: Software Solutions for Service Industries
Why consider this job opportunity:
- Salary up to $138,400
- Opportunity for career advancement and growth within the organization
- Flexible time off with ample learning and development opportunities
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Support for various life stages, including parental leave and fertility services
- Recognition and rewards for great work through peer-nominated awards and bonuses
What to Expect (Job Responsibilities):
- Develop strong working relationships with corporate contacts in strategic accounts
- Coach and train corporate staff, franchise owners, and end users on product best practices and workflows
- Collaborate with customers and product managers to manage product enhancement requests
- Analyze user engagement data and report on key performance indicators (KPIs)
- Onboard new customers to the platform and manage long-term relationships
What is Required (Qualifications):
- 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
- Exceptional account management and project management skills with strict attention to detail
- Demonstrated ability to learn new software programs and utilize them effectively
- Strong problem-solving skills with a proactive approach to addressing challenges
- Excellent communication and organizational skills, with a team-oriented mindset
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, entrepreneurial environment
- Ability to think several steps ahead and take proactive measures
- Familiarity with customer success metrics and strategies
#SoftwareSolutions #CustomerSuccess #CareerOpportunity #CompetitivePay #HealthBenefits
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