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Customer Success Manager


PayCompetitive
LocationDallas/Texas
Employment typeFull-Time

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  • Job Description

      Req#: REQ-2025-151
      Employer Industry: Business-Process-as-a-Service (BPaaS) Solutions for HR, Payroll, and Finance

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Engage in innovative pay solutions that support employee recruitment and retention
      - Collaborative work environment that values fresh perspectives and innovative thinking
      - Chance to work with a variety of stakeholders, including HR, payroll, and finance executives
      - Flexibility to work remotely
      - Travel opportunities up to 15%

      What to Expect (Job Responsibilities):
      - Establish trusted advisor relationships with key customer contacts to ensure overall satisfaction with pay services
      - Define adoption goals with customers based on business norms and industry standards
      - Drive adoption and revenue generation from various payroll features in assigned accounts
      - Serve as a subject matter expert to support revenue generation and customer success initiatives
      - Regularly meet with customers to report on performance, changes, and best practices to reinforce their goals

      What is Required (Qualifications):
      - 3-7 years of experience in consultative sales, account management, project management, and/or B2C marketing, preferably in HR services
      - Strong foundational knowledge of Workday, payroll, earned wage access, and digital wallet platforms
      - Ability to interact with HR, payroll, and finance executives to drive program objectives
      - Excellent verbal and written communication skills, with proficiency in presentations and webinars
      - Undergraduate degree or equivalent work experience

      How to Stand Out (Preferred Qualifications):
      - Experience with Salesforce and/or Seismic
      - Technical knowledge of HRIS, payroll, and time systems
      - Proven ability to collaborate across various internal functional groups and with external partners

      #BusinessProcessOutsourcing #CustomerSuccess #PayrollSolutions #RemoteWork #CareerGrowth
  • About the company

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