Flexera

Customer Success Manager


PayCompetitive
LocationUnited/Pennsylvania
Employment typeFull-Time
  • Job Description

      Req#: 16741
      Employer Industry: SaaS Solutions for Cloud Optimization

      Why consider this job opportunity:
      - Opportunity to work with a leading company recognized by Gartner, Forrester, and IDC
      - Play a critical role in helping organizations reduce cloud costs and improve operational efficiency
      - Collaborate with cross-functional teams to deliver exceptional customer experiences
      - Contribute to the transformation of the software industry during a time of substantial growth
      - Potential for career advancement and personal development within a supportive environment

      What to Expect (Job Responsibilities):
      - Help customers implement FinOps best practices and optimize cloud spending using Spot Ocean
      - Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency
      - Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities
      - Proactively manage risk and develop mitigation strategies to prevent churn
      - Educate customers on Spot Ocean capabilities and cloud cost optimization strategies

      What is Required (Qualifications):
      - 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients
      - Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration
      - Strong executive communication skills and ability to bridge technical and business conversations
      - Proven track record of driving adoption and delivering measurable business outcomes
      - Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks

      How to Stand Out (Preferred Qualifications):
      - Experience with CRM and CS platforms such as Salesforce and Gainsight
      - Outcome-driven, customer-centric, and proactive problem solver
      - Comfortable working cross-functionally and influencing stakeholders at all levels

      #SaaSSolutions #CloudOptimization #CustomerSuccess #FinOps #CareerGrowth

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Flexera is an American computer software company based in Itasca, Illinois.

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