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Customer Success Manager (US)
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Job Description
- Req#: UdByRpWbrgfW
Employer Industry: Video Intelligence and Analytics
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, offering flexibility in your work environment
- Engage with a leading company in video intelligence, impacting over 150 video services worldwide
- Supportive and collaborative work atmosphere focused on enhancing customer success
- Chance to work with cutting-edge technology in the online streaming industry
What to Expect (Job Responsibilities):
- Ensure customers receive appropriate support and follow up on all issues
- Proactively provide ideas and insights to address customer challenges
- Serve as the liaison between customers and internal departments to meet expectations
- Identify opportunities for upgrades and customer growth
- Monitor and support the implementation of service agreements
What is Required (Qualifications):
- Minimum of 7 years of experience in customer-facing roles with a proven track record of delivering results
- Based in New York City
- Proven experience in key account management within a SaaS environment
- Strong communication skills, both in person and in writing
- Understanding of the strategic sales process and ability to manage client demands
How to Stand Out (Preferred Qualifications):
- Background in online media delivery technologies, including video formats and codecs
- Proficiency in Spanish and French
- Willingness to travel up to 15% of the time
#VideoIntelligence #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
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