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Customer Success Manager USA
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Job Description
- Req#: Ep56Wu5GRsIp
Employer Industry: Technology - Post-Purchase Experience Platform
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work location; option to work remotely from the East Coast or from the employer's office in Boston
- Be part of a forward-thinking organization that values innovation and collaboration
- Drive customer satisfaction and retention while acting as a strategic advisor
- Contribute to process improvements and the overall success of the company
What to Expect (Job Responsibilities):
- Guide customers through the parcelLab platform during onboarding, ensuring they utilize it to its full potential
- Plan and manage the renewal journey with customers to drive Gross Retention Rate
- Act as the voice of the customer, relaying feedback to improve services and products
- Identify upselling and cross-selling opportunities to enhance customer value and drive Net Retention
- Create and maintain Success Plans and conduct regular business reviews for your portfolio of accounts
What is Required (Qualifications):
- 1-3 years of dedicated experience as a Customer Success Manager or Account Manager, focusing on owning, retaining, and growing a book of business
- Experience or exposure in a SaaS company with a technical understanding of products
- Highly effective communication and presentation skills, both written and verbal
- Detail-oriented with strong troubleshooting and problem-solving skills
- Ability to work autonomously while maintaining a strong teamwork ethic
How to Stand Out (Preferred Qualifications):
- Familiarity with customer success methodologies and best practices
- Experience in analyzing customer data to drive engagement and retention
- Previous experience in a customer-facing role within a technology company
- Ability to educate clients on product roadmaps and provide training to users
#CustomerSuccess #SaaS #RemoteWork #CareerGrowth #CustomerRetention
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