• Job Description

  Req#: R298553
  Employer Industry: Customer Success and Operations Management
  
  Why consider this job opportunity:
  - Salary up to $155,000.00
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package including health, vision, and dental insurance
  - Flexible spending accounts and retirement savings plans
  - Supportive and collaborative work environment
  - Chance to work on executive-level insights and impactful client reports
  
  What to Expect (Job Responsibilities):
  - Serve as the Gainsight platform owner, managing user permissions, data governance, and integrations
  - Architect Smartsheet workspaces and develop automated workflows for project management
  - Produce detailed executive-ready client reports based on qualitative insights and client feedback
  - Define operating standards for data quality and run training sessions for team members
  - Maintain a library of client case studies and manage version control for reporting documents
  
  What is Required (Qualifications):
  - Proven experience with Gainsight administration and Smartsheet solution design
  - Strong analytical skills with the ability to synthesize qualitative insights into actionable narratives
  - Minimum of 5 years of experience in customer success or operations management
  - Exceptional written and verbal communication skills for executive-level reports
  - Ability to manage and prioritize multiple projects in a fast-paced environment
  
  How to Stand Out (Preferred Qualifications):
  - Experience with CRM integrations and data management
  - Familiarity with project portfolio management methodologies
  - Previous experience in a customer-facing role within a technology or services company
  - Knowledge of financial metrics such as ARR and churn definitions
  
  #CustomerSuccess #OperationsManagement #ExecutiveReporting #CareerGrowth #BenefitsPackage
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.

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