Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to USD $184,300
- Opportunity for career advancement and growth within the organization
- Remote work flexibility available
- Competitive benefits package including healthcare coverage, retirement plans, and employee stock purchase program
- Chance to work in a collaborative and innovative environment
- Ability to make a positive impact on customer experience and operational results

What to Expect (Job Responsibilities):
- Deploy effective partner management tools, methodologies, and communication practices to maximize partner performance
- Define and execute customer support industry best practices to achieve operational success
- Track and own key performance metrics and evaluate operational teams against expected results
- Use data to understand and manage operational performance by identifying trends and deploying effective solutions
- Ensure operations workflows are aligned to industry best practices and regulatory requirements

What is Required (Qualifications):
- 5+ years of customer support experience
- 3+ years of BPO management experience
- Ability to drive results through influence and development of effective operating practices
- Experience building and scaling customer operations teams
- Strong analytical skills with demonstrated data literacy and business acumen

How to Stand Out (Preferred Qualifications):
- Creative problem-solving abilities
- Flexibility with capacity to context shift, while staying focused on priorities and objectives
- BA/BS degree or related experience
- Ability to travel: international up to four times/year; domestic up to four times/year

#FinancialServices #CustomerExperience #RemoteWork #CareerGrowth #Innovation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.