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Job Description
- Req#: 1685a21e-0592-4aa4-9974-56854545717f
Employer Industry: Technology Services
Why consider this job opportunity:
- 4-Day Work Week for improved work-life balance
- Opportunity for equity participation
- Comprehensive benefits including 100% premium coverage for medical, dental, and vision for you and your dependents
- Flexible Paid Time Off Policy that respects your autonomy
- Supportive managers who prioritize professional development
- Quarterly Company Values Award recognizing team contributions
What to Expect (Job Responsibilities):
- Own and manage Customer Success operational initiatives from strategy to execution
- Collaborate with CS leadership to align operational strategies with company goals
- Streamline workflows to enhance customer and internal team experiences
- Act as a liaison between Customer Success and Business Systems to ensure effective tool integration
- Build reports and dashboards on key Customer Success metrics for leadership insights
What is Required (Qualifications):
- Proven experience in Customer Success Operations, Sales Operations, or a related ops role with significant project ownership
- Strong project management skills with the ability to handle multiple cross-functional projects
- Technical proficiency in CRMs (preferably Salesforce) and Customer Success platforms (e.g., Zendesk)
- Analytical skills to convert data into actionable recommendations
- Excellent communication skills to connect technical teams and leadership effectively
How to Stand Out (Preferred Qualifications):
- Experience in continuous improvement methodologies
- Familiarity with data visualization and dashboard tools
- Background in technology or software development environments
#TechnologyServices #CustomerSuccess #ProjectManagement #CareerGrowth #WorkLifeBalance
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