FreeWill
Customer Success Operations Manager (Canada Only)
6 days agoWhat's your preference?
Job Description
- Req#: 5736154004
Employer Industry: Nonprofit Technology
Why consider this job opportunity:
- Base salary of CAD$86,000 per year
- Opportunity for career advancement and growth within a rapidly expanding startup
- Fully remote position, allowing you to work from anywhere in Canada
- Collaborative and innovative work environment
- Be part of a mission-driven organization that has generated $12B in gift commitments for nonprofits
What to Expect (Job Responsibilities):
- Lead the design and implementation of new Partner Success processes in collaboration with various stakeholders
- Build and manage automated workflows while troubleshooting issues to enhance team efficiency
- Participate in go-to-market teams, liaising with Product Managers and leadership to drive process updates
- Monitor data and processes to identify improvements in key team performance indicators
- Develop and maintain documentation and training materials for team processes
What is Required (Qualifications):
- 4-5 years of experience in SaaS customer success operations, including experience with automated workflows
- Proven ability to lead large, complex projects
- Strong strategic and analytical thinking skills with a proactive problem-solving approach
- Exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with ChurnZero, ClickUp, Salesforce, or Looker
- Familiarity with no-code/low-code workflow automation tools such as n8n, AirOps, Make, or AppScript
- Background in managing new customer onboarding processes
- Experience or certification in Agile or Scrum project management
- Knowledge of the nonprofit sector
#NonprofitTechnology #CustomerSuccess #RemoteWork #CareerGrowth #ProcessImprovement
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
FreeWill lets you make your last will and testament quick, easy, and completely free. It is a simple online legal will maker that helps you compile will forms to print and sign, or to take as a basic will template to an estate planning lawyer. FreeWill...
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