Luma Health
Customer Success Operations Manager
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Job Description
- Req#: 8350817002
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $110,000 USD
- Competitive health benefits covering 99% of employee and 85% of dependent premium costs
- Flexible time off and work-life balance
- Opportunities for professional growth and development within the organization
- Wellness programs and discounted perks available
- Inclusive workplace culture that values diversity and encourages applications from all backgrounds
What to Expect (Job Responsibilities):
- Serve as the cross-functional liaison for Customer Success, ensuring representation in key organizational conversations
- Analyze customer interaction data and trends to provide insights to leadership
- Create and maintain dashboards to track operational performance and customer health metrics
- Collaborate with cross-functional teams to identify and resolve process gaps and resource needs
- Document and streamline internal Customer Success processes and workflows
What is Required (Qualifications):
- BA/BS Degree required
- Minimum of 4 years experience in Customer Success Operations, Business Operations, or related fields
- Strong analytical skills with the ability to derive actionable insights from data
- Experience in building dashboards using tools like Looker or Tableau
- Excellent communication skills with a proven ability to influence without authority
How to Stand Out (Preferred Qualifications):
- Prior experience implementing large-scale Customer Success frameworks such as health scoring and journey mapping
- Experience in healthcare or highly regulated industries
- Familiarity with SQL and Salesforce reporting
- Experience supporting Customer Success teams in a SaaS environment
- Proven ability to thrive in fast-paced and ambiguous settings
#HealthcareTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Total patient engagement & mobile communication solutions to improve access & efficiency for healthcare organizations, FQHCs, & specialty practices.
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