Remote Jobs
Customer Success Operations Manager
This job is now closed
Job Description
- Req#: 2B.158
Employer Industry: Software Development
Why consider this job opportunity:
- Salary up to $145,000
- Opportunity to earn a discretionary bonus and/or equity based on company plans
- Hybrid work model with 3 days per week in the NYC office
- Chance to work in a collaborative environment that values customer success
- Role focused on optimizing customer journeys to enhance satisfaction and retention
What to Expect (Job Responsibilities):
- Support the field with ad hoc requests and report builds while identifying process inefficiencies
- Develop and implement strategies to enhance customer adoption and retention
- Collaborate with cross-functional teams to improve processes and efficiency within the Customer Success department
- Analyze customer data and feedback to identify areas for improvement and drive actionable insights
- Track leading indicators of renewals and upsell, analyzing them to understand performance
What is Required (Qualifications):
- 2+ years of experience in an operational post-sale function
- Project management experience
- Experience working at a similar size organization
- Cross-functional experience and stakeholder management
- Technical experience with tools like SFDC and Looker/Tableau is ideal
How to Stand Out (Preferred Qualifications):
- Customer Success proficiency is ideal, but not mandatory
- Strong communication and collaboration skills
- Demonstrated analytical and strategic thinking abilities
- Proven ownership and impact in previous roles
- Technical proficiency in relevant software tools
#SoftwareDevelopment #CustomerSuccess #CareerOpportunity #HybridWork #CompetitivePayAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.