Employer Industry: Technology for Emergency Services

Why consider this job opportunity:
- Salary up to $150,000 per year + company equity
- Remote-first culture with flexible working arrangements
- Comprehensive medical, dental, and vision benefits
- Unlimited vacation policy plus 15 observed holidays
- 12 weeks of paid parental leave for all parents
- Access to cutting-edge AI tools and resources for professional development

What to Expect (Job Responsibilities):
- Own and optimize the Customer Success tech stack, including tools like Vitally and HubSpot
- Establish data-driven workflows to prioritize at-risk accounts and identify upsell opportunities
- Define and implement Customer Success playbooks to enhance adoption, retention, and customer satisfaction
- Collaborate with cross-functional teams to align Customer Success with overall business goals
- Analyze customer usage data to develop proactive engagement strategies

What is Required (Qualifications):
- Minimum of 5 years of experience in Customer Success Operations, Revenue Operations, or related roles in a SaaS company
- Proven experience managing a Customer Success tech stack
- Strong analytical skills with a focus on data-driven decision-making
- Demonstrated ability to optimize processes and implement scalable workflows
- Excellent communication skills and detail-oriented organizational abilities

How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced startup environment
- Familiarity with tools like Gainsight, Totango, or ChurnZero
- Proven track record of cross-functional collaboration with Sales and Product teams

#EmergencyServices #CustomerSuccess #SaaS #RemoteWork #CareerOpportunities

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