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Customer Success Operations Manager
5 days agoWhat's your preference?
Job Description
- Req#: 7530807003
Employer Industry: Technology and Cloud Services
Why consider this job opportunity:
- Unlimited vacation and flexible working options
- Comprehensive health insurance and parental leave
- Employee stock option plan and home office allowance
- Professional development stipend to enhance your skills
- Opportunity to work with a global team and make a meaningful impact
- Supportive and inclusive workplace culture that values diversity
What to Expect (Job Responsibilities):
- Create process documentation and enablement materials for the customer journey framework
- Design and implement milestone-based value realization frameworks for customer tiers
- Build and maintain leading indicator and early warning systems for churn mitigation
- Partner with leadership on strategic initiatives related to product adoption and customer advocacy
- Optimize the customer success productivity platform and collaborate with cross-functional teams
What is Required (Qualifications):
- 5+ years of experience in a Customer Success Manager role
- 3+ years of experience with Customer Success productivity platforms, including administration responsibilities
- Experience with scaled customer success motions in a SaaS company
- Strong analytical skills with attention to detail and the ability to prioritize effectively
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with customer success and support tools, such as Zendesk and User Voice
- Familiarity with "Voice of the Customer" programs in a SaaS business
#Technology #CloudServices #CustomerSuccess #RemoteWork #ProfessionalDevelopment
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