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Customer Success Operations Specialist
4 days agoWhat's your preference?
Job Description
- Req#: 5111754008
Employer Industry: E-commerce Intelligence Solutions
Why consider this job opportunity:
- Salary range up to $115,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a significant impact on customer success and business growth
- Work in a fast-paced, high-growth environment that values curiosity and innovation
- Commitment to diversity and inclusion in the workplace
What to Expect (Job Responsibilities):
- Own and optimize Customer Success reporting across the entire post-sale lifecycle
- Partner closely with Customer Success, Sales, Support, and RevOps to ensure clean handoffs and consistent customer data
- Build dashboards and reports to help CS leadership prioritize accounts and make informed decisions
- Monitor customer health and product usage, providing actionable insights for retention and expansion
- Identify gaps and opportunities across CS tools, processes, and data to enhance efficiency
What is Required (Qualifications):
- Minimum of 2 years of experience in Revenue Operations, Customer Success Operations, or a related role
- Strong working knowledge of CRM systems and Customer Success tooling, with HubSpot experience being a plus
- A data-driven mindset comfortable analyzing retention, churn, and expansion metrics
- Ability to translate complex customer data into clear insights and recommendations
- High attention to detail with a proactive approach to problem-solving
How to Stand Out (Preferred Qualifications):
- Experience collaborating cross-functionally with Customer Success, Sales, Support, and Ops teams
- Curiosity and a genuine desire to improve systems and customer experiences
- Comfort in a fast-paced, high-growth environment
#Ecommerce #CustomerSuccess #RevenueOperations #CareerOpportunity #DiversityAndInclusion
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